ENG201 Assignment # 1 Solution

Business and Technical English (ENG201) Fall 2010


Assignment # 1
Total M arks: 15
Due Date: October 26, 2010

A leading telemarketing company is looking for a dynamic and self-motivated candidate
for the position of CSO (Customer service Officer).Those having graduation degree and
two years experience in the relevant field are eligible to apply. The candidate must
contain a positive work attitude, a pleasant disposition, excellent interpersonal
communication skills and customer service ability to build rapport. Suitable candidates
should send their CVs to P.O Box 1122 before 26th of this month. (Cover letter is
optional.)

(5)
M ake the following statements considerate:
1 . We are delighted to announce that we are opening a new store in Karachi.
2 . We don’ t accept your claim of purchased goods but we have replacement for
other goods.
3 . As our meeting venue is not finalized, we can call you at any other place.
4 . Our manager will be busy in the meeting on Monday, so he cannot meet you this

time.
5 . The flights are cancelled, we are sorry that we will not be able to entertain you
due to air smoke in Europe.

Solution:


Make the following statements considerate:
1. We are delighted to announce that we are opening a new store in Karachi.
• With great pleasure, we inform you we’re offering our services in Karachi by opening a new store. Take advantage of this opportunity for first choice and super saving.
2. We don’t accept your claim of purchased goods but we have replacement for other goods
• We appreciate your desire to claim the purchased goods. Your letter for claim the purchased goods has been received. You are a commendable customer for us. If you find time to visit our store we’ll be happy to inform you that we have a replacement opportunity with other goods but unable to process on your request of claim. Feel welcome to come in any day between 09:00am and 05:00pm. We sincerely want to help you reach your desired goal.

3. As our meeting venue is not finalized, we can call you at any other place.
• Unluckily, our conference is still not schedule. So we may be calling you some other suitable place. We do hope you’ll able to join us.

4. Our manager will be busy in the meeting on Monday, so he cannot meet you this time.
• Unfortunately, on the date of conference. On Monday, May 17, 2010 our manager will be in London for meeting with a firm’s distributors. I made an effort to reschedule the meeting but I was unable to do so. So, I regret he’s not being able to address this important forum and have to miss the conference itself.

5. The flights are cancelled, we are sorry that we will not be able to entertain you due to air smoke in Europe.•

Unhappily, flights are cancelled. We feel sorry to inform you we are unable to entertain due to air smoke in Europe. We want to do the best we can to make you happy. Please, give us the opportunity to restore in future.