ENG301 Quiz # 1 Solution
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Showing posts with label ENG301. Show all posts
Showing posts with label ENG301. Show all posts
Saturday, November 6, 2010
Thursday, October 21, 2010
ENG301 Assignment # 1 Solution
Q1. Kinesics behavior, paralanguage, proximity are some aspects of Non-Verbal
Communication. Discuss all seven aspects of Non-Verbal Communication?
Seven different aspects of Non Verbal Communication:
Theoretical writings and research classify nonverbal communication into seven main
areas:
1. Body movement (kinesics behavior):
Body movement, or kinesics behavior, includes movement of the hands, head, feet and
legs, posture, eye movements and facial expressions – all these affect the message.
Body posture – the way a person stands, leans forward, pointing and shaking a finger at
someone, is seen as trying to dominate the other person. The way this is received by others, and
the type of feedback given, determines how the communication will flow.
2. Physical characteristics:
Physical characteristics such as body shape, general attractiveness, body and breathe
odors, weight, hair and skin color are important parts of nonverbal communication.
Because people react and respond to these factors, they all determine their responses in
interpersonal encounters. First impressions and images of others can be associated unconsciously
with past experiences of people with similar physical characteristics.
3. Touching behavior:
Touching behavior or haptics is putting a hand or other body part in contact with
another. For example pat, hug embrace, stroke. Significant culture and gender differences are
found in touching behavior.
4. Vocal qualities (paralanguage): Paralanguage is that part of language associated with but not
involving the word system. It consists of the voice qualities and vocalizations that affect how
something is said rather than what is said.
Voice qualities include:
• Pitch range
• Pitch control
• Rhythm control
• Tempo
• Articulation control
• Resonance.
5. Space (proximity)
Proximity means nearness, in terms of physical space. How people use their personal
space and that of others communicates a message. This response to spatial relationships in
formal, informal and intimate setting indicates how that person perceives and feels in that space.
People also use their height and weight to convey a message. If you tower over other
people in a way that intrudes on their personal space you may cause their discomfort and
withdrawal.
6. Artifacts
Artifacts are objects used to convey nonverbal messages about self-concept, image,
mood, feeling or style. For example, perfume, clothes, lipstick, glasses and hairpieces project the
style or mood of the wearer. Many artifacts are common to the group but we also use artifacts,
particularly clothing, as an individual form of communication.
Appearance and cloth are important and highly visible parts of nonverbal communication.
Consider the different between the clothes you wear to the beach and the clothes you wear to a
job interview. The choice of clothes reflects your mood and your attitude to the occasion. Other
people note and place their own interpretation on your dress.
Even if you decide you will not bother about personal appearance or clothes, others will
read this message as part of your nonverbal communication.
7. Environment
The environment can influence the outcome of communication. For this reason,
organization gives careful consideration to office space, factory layout, the sales area and
conference venues. The environment should put people at ease and match their expectations; an
unsuitable environment can produce ‘noise’ that causes communication barriers and interferes
with the communication process.
Q2. What makes Rhetorical Theory different from other communication theories?
Explain briefly
Rhetorical theory is the third and most important theory of communication. Rhetorical theory
is based on persuasion. The speaker, who wants to persuade other peoples, will consider the three
proofs.
· Logical
· Emotional
· Ethical
Rhetorical theory is very important than other two social and electronic theories because:
· It has more dimension than other two theories
· It is quick responsive than other two theories.
· It is circular, not linear
· It is more understandable and result achievable.
· Many people accurate their mistakes and can produce the desired result from the
audience.
Communication. Discuss all seven aspects of Non-Verbal Communication?
Seven different aspects of Non Verbal Communication:
Theoretical writings and research classify nonverbal communication into seven main
areas:
1. Body movement (kinesics behavior):
Body movement, or kinesics behavior, includes movement of the hands, head, feet and
legs, posture, eye movements and facial expressions – all these affect the message.
Body posture – the way a person stands, leans forward, pointing and shaking a finger at
someone, is seen as trying to dominate the other person. The way this is received by others, and
the type of feedback given, determines how the communication will flow.
2. Physical characteristics:
Physical characteristics such as body shape, general attractiveness, body and breathe
odors, weight, hair and skin color are important parts of nonverbal communication.
Because people react and respond to these factors, they all determine their responses in
interpersonal encounters. First impressions and images of others can be associated unconsciously
with past experiences of people with similar physical characteristics.
3. Touching behavior:
Touching behavior or haptics is putting a hand or other body part in contact with
another. For example pat, hug embrace, stroke. Significant culture and gender differences are
found in touching behavior.
4. Vocal qualities (paralanguage): Paralanguage is that part of language associated with but not
involving the word system. It consists of the voice qualities and vocalizations that affect how
something is said rather than what is said.
Voice qualities include:
• Pitch range
• Pitch control
• Rhythm control
• Tempo
• Articulation control
• Resonance.
5. Space (proximity)
Proximity means nearness, in terms of physical space. How people use their personal
space and that of others communicates a message. This response to spatial relationships in
formal, informal and intimate setting indicates how that person perceives and feels in that space.
People also use their height and weight to convey a message. If you tower over other
people in a way that intrudes on their personal space you may cause their discomfort and
withdrawal.
6. Artifacts
Artifacts are objects used to convey nonverbal messages about self-concept, image,
mood, feeling or style. For example, perfume, clothes, lipstick, glasses and hairpieces project the
style or mood of the wearer. Many artifacts are common to the group but we also use artifacts,
particularly clothing, as an individual form of communication.
Appearance and cloth are important and highly visible parts of nonverbal communication.
Consider the different between the clothes you wear to the beach and the clothes you wear to a
job interview. The choice of clothes reflects your mood and your attitude to the occasion. Other
people note and place their own interpretation on your dress.
Even if you decide you will not bother about personal appearance or clothes, others will
read this message as part of your nonverbal communication.
7. Environment
The environment can influence the outcome of communication. For this reason,
organization gives careful consideration to office space, factory layout, the sales area and
conference venues. The environment should put people at ease and match their expectations; an
unsuitable environment can produce ‘noise’ that causes communication barriers and interferes
with the communication process.
Q2. What makes Rhetorical Theory different from other communication theories?
Explain briefly
Rhetorical theory is the third and most important theory of communication. Rhetorical theory
is based on persuasion. The speaker, who wants to persuade other peoples, will consider the three
proofs.
· Logical
· Emotional
· Ethical
Rhetorical theory is very important than other two social and electronic theories because:
· It has more dimension than other two theories
· It is quick responsive than other two theories.
· It is circular, not linear
· It is more understandable and result achievable.
· Many people accurate their mistakes and can produce the desired result from the
audience.
Wednesday, June 30, 2010
ENG301 Assignment # 3 Solution
Question # 2 How can we differentiate between a memorandum and a circular?
A memorandum is limited to a single subject and its distribution within a company may be limited on a need to know basis.
A circular usually covers more than one topic, it is general in nature, and has wide distribution within a company.
Circular Introduction
Circular letters are used to send the same information to a number of people extensively used in sales campaigns and for announcing important developments in business,
such as extension, reorganizations, changes of address, etc.
A circular letter is prepared once only and it may then be duplicated for distribution to the various recipients. Names, addresses and individual salutations may be inserted after duplication in order to personalize the letter.
Writing Plan
Although circulars are being sent to many people, it is important to suggest an interest in the
recipient by giving them a personal touch. Remember the following rules:
• Be brief – people will not read a long circular
• Make the letter as personal as possible by addressing each letter to a particularly person, by name if you know it. Use dear Mr. Atif Faheem instead of Dear Reader, Dear Subscriber or Dear Customer instead of Dear Sir or Madam. Never use the plural form for the salutation – remember, one recipient will read each individual letter.
• Create the impression of personal interest by using you, never our customers, all customers, our clients, everyone.
• Explain why you are writing with more care than you would if you and your topic were already known to the recipient through previous specific contact. Given some suspicion of circulars, these days, you will have to establish your own credibility – or another motive for reading on – fairly quickly.
• Express yourself in a way that will be understandable and congenial to everyone in a wide audience with varying backgrounds and abilities.
• Don’t include detailed information or complex ideas.
• Make your letter more persuasive – not just to achieve its purposes, but to motivate the recipient to start reading it.
• Use word processing technology to personalize the circular to a very large extent.
Purpose of Memo
When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away.
Because the interoffice memorandum form was developed to save time, the formality of an inside addresses, salutation, and complimentary closing is omitted. Otherwise, however, office memos and letters have a great deal in common.
Formality is Omitted
The memorandum or ‘memo’ is a very flexible form used within an organization for
communication at all levels and for many different reasons. It performs internally the same function as a letter does in external communication by an organization, it is used for reports, briefings or instructions, brief messages or ‘notes’ and any kind of internal communication that is more easily or clearly conveyed in writing (rather than face-to-face or on the telephone).
In most companies and organization, memorandums are written in the first person, just as business letters are.The tone of the memo is influenced by the position held by the writer in relation to that held by the receiver.
An important factor is the personality of the individual receiving the memorandum. The president, for example, may insist on informality, whereas a peer might like a formal, impersonal tone.
Flow of Memo
A memorandum may be send upwards, downwards or sideways in the organization. It may be sent from one individual to another, from one department to another or from one individual to a department or larger body of staff. The channel will be the internal mail system of the organization, which may range from a bank of ‘pigeon holes’ for delivery and collection in person, to a desk-to-desk delivery system. Special ‘internal mail envelops’, designed for re-use (allowing each recipient name to be simply crossed out and replaced with the next), are commonly used.
Format
Memorandum format will vary slightly according to the degree of formality required and the organization’s policy on matters like filing and authorization of memoranda by their writer.
Download the link: http://www.fileserve.com/file/8nvZpJc
A memorandum is limited to a single subject and its distribution within a company may be limited on a need to know basis.
A circular usually covers more than one topic, it is general in nature, and has wide distribution within a company.
Circular Introduction
Circular letters are used to send the same information to a number of people extensively used in sales campaigns and for announcing important developments in business,
such as extension, reorganizations, changes of address, etc.
A circular letter is prepared once only and it may then be duplicated for distribution to the various recipients. Names, addresses and individual salutations may be inserted after duplication in order to personalize the letter.
Writing Plan
Although circulars are being sent to many people, it is important to suggest an interest in the
recipient by giving them a personal touch. Remember the following rules:
• Be brief – people will not read a long circular
• Make the letter as personal as possible by addressing each letter to a particularly person, by name if you know it. Use dear Mr. Atif Faheem instead of Dear Reader, Dear Subscriber or Dear Customer instead of Dear Sir or Madam. Never use the plural form for the salutation – remember, one recipient will read each individual letter.
• Create the impression of personal interest by using you, never our customers, all customers, our clients, everyone.
• Explain why you are writing with more care than you would if you and your topic were already known to the recipient through previous specific contact. Given some suspicion of circulars, these days, you will have to establish your own credibility – or another motive for reading on – fairly quickly.
• Express yourself in a way that will be understandable and congenial to everyone in a wide audience with varying backgrounds and abilities.
• Don’t include detailed information or complex ideas.
• Make your letter more persuasive – not just to achieve its purposes, but to motivate the recipient to start reading it.
• Use word processing technology to personalize the circular to a very large extent.
Purpose of Memo
When you wish to write to someone within your own company, you will send a memorandum. Memos are used to communicate with other employees, may be located – whether in the same office, in the same building, or in a branch office many miles away.
Because the interoffice memorandum form was developed to save time, the formality of an inside addresses, salutation, and complimentary closing is omitted. Otherwise, however, office memos and letters have a great deal in common.
Formality is Omitted
The memorandum or ‘memo’ is a very flexible form used within an organization for
communication at all levels and for many different reasons. It performs internally the same function as a letter does in external communication by an organization, it is used for reports, briefings or instructions, brief messages or ‘notes’ and any kind of internal communication that is more easily or clearly conveyed in writing (rather than face-to-face or on the telephone).
In most companies and organization, memorandums are written in the first person, just as business letters are.The tone of the memo is influenced by the position held by the writer in relation to that held by the receiver.
An important factor is the personality of the individual receiving the memorandum. The president, for example, may insist on informality, whereas a peer might like a formal, impersonal tone.
Flow of Memo
A memorandum may be send upwards, downwards or sideways in the organization. It may be sent from one individual to another, from one department to another or from one individual to a department or larger body of staff. The channel will be the internal mail system of the organization, which may range from a bank of ‘pigeon holes’ for delivery and collection in person, to a desk-to-desk delivery system. Special ‘internal mail envelops’, designed for re-use (allowing each recipient name to be simply crossed out and replaced with the next), are commonly used.
Format
Memorandum format will vary slightly according to the degree of formality required and the organization’s policy on matters like filing and authorization of memoranda by their writer.
Download the link: http://www.fileserve.com/file/8nvZpJc
Monday, May 3, 2010
Thursday, February 11, 2010
ENG301
ENG301 Assignment Solution….
Mr. Ali Akbar
Cupola Pakistan Ltd
87-A Gulberg
Lahore
Date
12-Jan-10
Dear Mr. Ali Akbar
I am writing to apply for the programmer position advertised in the Times Union. As
requested, I am enclosing a completed job application, my certification, my resume and
three references.
The opportunity presented in this listing is very interesting, and I believe that my strong
technical experience and education will make me a very competitive candidate for this
position. The key strengths that I possess for success in this position include:
I have successfully designed, developed, and supported live use applications
I strive for continued excellence
I provide exceptional contributions to customer service for all customers
With a MBA degree in Marketing, I have a full understanding of the full life cycle of
Customer Relationship in the market and also have experience in learning and excelling
at new creation of relation with customer.
Please see my resume for additional information on my experience.
I can be reached anytime via email at aqeelhanjragem1986@gmail.com or my cell phone,
0333-4002185
Thank you for your time and consideration. I look forward to speaking with you about
this employment opportunity.
Sincerely,
Mr. Ali Akbar
Cupola Pakistan Ltd
87-A Gulberg
Lahore
Date
12-Jan-10
Dear Mr. Ali Akbar
I am writing to apply for the programmer position advertised in the Times Union. As
requested, I am enclosing a completed job application, my certification, my resume and
three references.
The opportunity presented in this listing is very interesting, and I believe that my strong
technical experience and education will make me a very competitive candidate for this
position. The key strengths that I possess for success in this position include:
I have successfully designed, developed, and supported live use applications
I strive for continued excellence
I provide exceptional contributions to customer service for all customers
With a MBA degree in Marketing, I have a full understanding of the full life cycle of
Customer Relationship in the market and also have experience in learning and excelling
at new creation of relation with customer.
Please see my resume for additional information on my experience.
I can be reached anytime via email at aqeelhanjragem1986@gmail.com or my cell phone,
0333-4002185
Thank you for your time and consideration. I look forward to speaking with you about
this employment opportunity.
Sincerely,
Monday, February 1, 2010
ENG301 GDB
Business communication is a dynamic course (academic) which keeps itselfupdated with the new business demands…..This dynamic course furthers your command of the Strategic Communication Model andprepares you for the complex communication functions you'll face in your professionalcareer. You will apply your skills to both written and spoken communication. To developyour writing skills, you will focus on analyzing target audiences, editing, and designingprofessional business documents and support materials. To develop your presentation anddelivery skills, you will focus on thorough organization and delivery of both prepared andimpromptu speeches, spontaneous interaction in interviews and teams, and preparation ofdynamic visual aids. Dynamic Business Communication is a highly interactive coursethat includes both individual and team projects.
Wednesday, January 13, 2010
ENG301
ENG301 Business Communication
QUESTION # 1
Pharma:Packages Lahore
To: All Dep’t Head
From: Voice President, Pharma Packages
CC: HR Dep’t.
Date: 13-01-10
Subject: Employee’s Bonus Leaves
Please note the addition of “Bonus” to your paycheck for these 10 days. It’sbeen a long time coming and it’s taken a lot of hard work to accomplish ourgoals but we have done it! Your bonus is a reflection of our appreciation for yourefforts and another way of saying thanks for a job well done!As our future outlook continues to improve, we will do our best to provide bonusincentives to our employees. We’re striving to nurture an environment of suchthat when the company does well, our employees are recognized accordingly.Thanks a million for all of your work, patience, help and support while thingshave been changing!If you have any questions, comments, suggestions or any otherinformation/feedback of use, please let me know. Thanks again!
QUESTION # 2
What are a buffer and its role in a letter? (5)
ANSWER:An additional information or explanation that is given for convenience of reader in theLetter is called buffer. It plays very important role in the letter. In bad news messages weUse buffer statement it decreases the impressions of the negative information theMessage. Buffer should be neutral in tone.When we refuse an order letter we prepare inductive plan .In inductive plan we have toUse buffer.In the beginning...“Start with buffer”First of all thanks the customers for taking interest in products of our business and thenrepeat detail. In buffer statement in a positive way we tell the customer why we can notcomplete their orders. . We are selecting the most logical and the effective way forpresenting the bad news to the reader that our reader will receive it in the most favorableor in the positive way and our reader will accept the bad news as positively as possible.The main purpose of buffer statement is satisfying customer, retained the goodwill andtries to resell products.
Wednesday, November 18, 2009
ENG301
ENG301 Business Communication 3rd Assignment Solution
Question No.1Write an inquiry letter, as a business person to the regional manager of Lahore of Nokia Company, and ask him to provide you all information about their company’s rules and regulations for opening a new franchise.
To,
The Regional Manager,
Nokia Company,
Lahore.
18th November, 2009.
Subject: INFORMATION REGARDING TO OPEN NEW FRANCHISE.
Dear Sir,
I feel pleasure to hear from some reliable sources that you invited applications for new franchise setup in Punjab region.I belong to Bahawalpur city and also know the goodwill of Nokia Company in the market; therefore I want to take this opportunity to start new business relation with you.Kindly send me some basic information i.e. application form, building location, financial requirement, security deposit or so on.Along above also send me information regarding company’s rules and regulation i.e. what terms and condition are applicable, agreement rules or any other information which you consider helpful to me for the said purpose.I hope that you will cooperate with me in this regard and send above information as soon as possible.
Your prompt reply will be highly appreciated.
Kind regards,
Yours truly,
Question No.2Write a short note on necessary steps for preparing an effective business message.
The Process of Preparing Effective Business Message
PLANNING STEPS FOR COMMUNICATION
There are five planning steps:
1. Identify your purpose
2. Analyze your audience
3. Choose your ideas
4. Collect data to support your ideas
5. Organize your message
1. Identify your purpose :
You must know why you should write and what should be written . The purpose may be sale , good will , request , inquiry or refusal etc.
2. Analyze your audience :
It is better for the sender to understand the receiver. You should know his background , qualification , education , position , status in the company , desire , expectations , problems , circumstances and possible reactions to your request. Also he/she is superior , subordinate , laborer , professional or technical person , colleague , single or married , man or woman , young or old , new or long time customer .
3. Choose the ideas :
It depends upon the type of message . Before working jot down the points to be covered in communication , and then bring them in order of importance and urgency
4. Collect data to support your ideas:
To explain facts and figures , visual aids may be utilized , augmenting the communication.
5. Organize ideas :
Once the ideas have been jotted down , they should be properly arranged and organized . Failing to organize will fail the objectives of the message .
Question No.1Write an inquiry letter, as a business person to the regional manager of Lahore of Nokia Company, and ask him to provide you all information about their company’s rules and regulations for opening a new franchise.
To,
The Regional Manager,
Nokia Company,
Lahore.
18th November, 2009.
Subject: INFORMATION REGARDING TO OPEN NEW FRANCHISE.
Dear Sir,
I feel pleasure to hear from some reliable sources that you invited applications for new franchise setup in Punjab region.I belong to Bahawalpur city and also know the goodwill of Nokia Company in the market; therefore I want to take this opportunity to start new business relation with you.Kindly send me some basic information i.e. application form, building location, financial requirement, security deposit or so on.Along above also send me information regarding company’s rules and regulation i.e. what terms and condition are applicable, agreement rules or any other information which you consider helpful to me for the said purpose.I hope that you will cooperate with me in this regard and send above information as soon as possible.
Your prompt reply will be highly appreciated.
Kind regards,
Yours truly,
Question No.2Write a short note on necessary steps for preparing an effective business message.
The Process of Preparing Effective Business Message
PLANNING STEPS FOR COMMUNICATION
There are five planning steps:
1. Identify your purpose
2. Analyze your audience
3. Choose your ideas
4. Collect data to support your ideas
5. Organize your message
1. Identify your purpose :
You must know why you should write and what should be written . The purpose may be sale , good will , request , inquiry or refusal etc.
2. Analyze your audience :
It is better for the sender to understand the receiver. You should know his background , qualification , education , position , status in the company , desire , expectations , problems , circumstances and possible reactions to your request. Also he/she is superior , subordinate , laborer , professional or technical person , colleague , single or married , man or woman , young or old , new or long time customer .
3. Choose the ideas :
It depends upon the type of message . Before working jot down the points to be covered in communication , and then bring them in order of importance and urgency
4. Collect data to support your ideas:
To explain facts and figures , visual aids may be utilized , augmenting the communication.
5. Organize ideas :
Once the ideas have been jotted down , they should be properly arranged and organized . Failing to organize will fail the objectives of the message .
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